ClubSys - Ballers Academy

Ballers Academy Policies

1. Release of Liability Statement *

I, in my personal capacity or as the parent/guardian of the participant(s) registering under my account:
 
1.1. Acknowledge that the above information is correct and I will confirm the permission to participate in the activities by registering in each of them.

1.2. Agree that I will not hold Ballers Academy, its owners, affiliates, operators, employees, agents, and officers liable for any losses, liabilities and damages, injury or death suffered or incurred by the participant whilst taking part in any of the activities run by Ballers Academy.

[ Last Updated 06, Aug 2026 ]

2. Media Consent & Safeguarding *

2.1. Photographs, videos and other image content may be taken of the participants taking part in the activities for promotion of the club and displayed on Ballers Academy website, social media, press releases, articles, and in newsletters. If you do not consent to the use of your image or your family members, please send us an opt-out e-mail to info@ballersacademy.co
			  
2.2. Moreover, we inform you that in accordance with child safeguarding guidelines we do not name the participants in the activities of the used images, only giving general descriptions of the activities.

[ Last Updated 06, Aug 2026 ]

3. Enrolment Policy *

3.1. Enrolment is termly, following the dates of the academy terms or the remainder thereof. Participants will receive sessions according to the scheduled programme.
	
3.2. Payment is per term in advance. Participants will only be granted access to the activity after payment is confirmed.
	
3.3. Ballers Academy only accepts payments in cash at the academy premises or by bank transfer or online payment gateway.
	
3.4. Participants should arrive on time for the activities and leave the premises as soon as the activities end. Late arrival time will not be compensated.
	
3.5. For absences, please consult the refund policy. 
	
3.6. If a participant decides to withdraw from an activity, 3 week's written notice, addressed to Ballers Academy, with cc to the coach, is required.

[ Last Updated 06, Aug 2026 ]

4. Code of Conduct *

Ballers Academy General Code Of Ethics And Conduct
 
4.1. Ballers Academy Policy & Procedures applies to all those involved in all the activities in Ballers Academy, all such individuals have a responsibility to act according to the highest standards of integrity and to ensure that the reputation of Ballers Academy is beyond reproach.
 
4.2. Ballers Academy is committed to maintaining the highest possible standards of behaviour and conduct in all classes provided by the academy.
 
4.3. The following principles must be adhered to always so that the activities can be enjoyed by all, and is divided into the following sections:
 
4.4. General principles
	
4.4.1. All those involved in the activities must treat everyone equally and sensitively regardless of age, gender, race, ethnic origin, cultural or social background, political affiliation, or any other personal characteristic/feature. Ballers Academy is opposed to any form of violent, offensive, or discriminatory behaviour and will act as necessary to remove individuals who do not abide by this Code of Ethics and Conduct.
	
4.4.2. Everyone involved in Ballers Academy, both adults and young people, has a responsibility to treat everyone with dignity, respect, sensitivity and fairness.
	
4.4.3. Every young person or vulnerable adult involved in the Ballers Academy classes should be able to participate in an enjoyable and safe environment and be protected from abuse. Allegations of a child protection nature relating to the breaking of this Code of Ethics and Conduct must follow the reporting procedures as contained in Ballers Academy Child Protection Policy and Procedures.

4.5. Ballers Academy Staff & Management

All Ballers Academy Staff & Management agree to:

* Treat everyone equally and sensitively regardless of age, disability, gender, race, ethnic origin, cultural background, sexual orientation, religious belief or political affiliation;
* Not use foul, sexist or racist language;
* Use your official position to take action against any club member or Parents who harass, abuse or use foul, sexist or racist language;
* Accept the responsibilities of the role that you have to set a good example of behaviour and conduct at all times and promote ethical principles.
* Ballers Academy is aware of and follows best practice guidelines to safeguard young people and vulnerable adults.
* Ballers Academy Staff to ensure a proper supervision is provided by suitably qualified teachers who are capable of promoting good behaviour and good technical skills.
* Ensure all equipment and facilities meet safety standards.
* Adhere to safeguarding of all children in their care .
* Encourage everyone to abide by the rules and spirit of the activity and do not manipulate the rules in order to benefit yourself personally.
* Show respect to teachers, children, and others involved in the activities
* Remember the activity is enjoyed for its own sake
* Always have regard to the best interests of the activities
	
4.6. Coaches

All affiliated coaches agree to:

* Consider the safety and wellbeing of all individuals in their charge;
* Ensure their behaviour is not misconstrued or open to allegations of favouritism, misconduct, or impropriety;
* Follow guidance on good practice when working with young people/vulnerable adults and report any concerns for their wellbeing to the relevant authority or body;
* Uphold the appropriate boundaries in the working relationship between coach and students, especially when one person is aged under 18 years of age or a vulnerable adult. While the coach-student relationship
* Exists, the coach should not only refrain from initiating a relationship, but should also discourage any attempt by a child to initiate an intimate relationship, explaining the ethical basis of the refusal;
* Ensure that all training and playing demands are not detrimental to the wellbeing of the students and are reasonably dependent upon the age, maturity, experience and ability of the students;
* Ensure their competence and ability is sufficient so that the safety of children are not compromised.
* Encourage children to accept responsibility for their own behaviour and performance;
* Programme and regularly seek opportunities for continued professional development;
* Respect the rights of children to choose to decline to participate within teaching or playing situations, never force a child to partake if they are injured or unfit to do so.
* Declare any affiliation, sponsorship, or accreditation in a truthful and accurate manner;
* Comply with all safeguarding and first aid policies and procedures.
* Declare any history or instances where you were disciplined, dismissed, cautioned, warned or convicted of any offence relating to children/young people/vulnerable adults.
* Not attempt to exert undue influences and pressure to obtain personal benefit or reward.
* Agree what information what will be treated confidentially.
* In case of accident or injury you will need to communicate and co-ordinate with medical practitioners in the diagnosis, treatment and management of a child.
* Be a positive role model.
* Project a good personal appearance of cleanliness and never smoke in the working environment
* Never use foul, sexist or racist language or act in a violent/abusive manner.
* Refrain from posting negative or derogatory comments on social media about other clubs or children.
* Refrain from posting any comments on social media which bring the reputation of Ballers Academy into disrepute.
* Be aware of how your language and behaviour may have an effect and ensure you do not use foul language, humiliate or bully any young person;
* Make sure you are fully aware of and follow the latest guidance on working with young people;
* Treat everyone with respect and dignity, recognising the additional needs or disadvantages of those with disabilities or from minority backgrounds;
* Set a good example as young people will learn from you;
* Make sure disciplinary actions are nonviolent/humiliating and use rewards, praise and acknowledgment to reinforce good behavior;
* Listen and act if a young person tells you they are being bullied or abused
	
4.7. Students

Treat everyone equally and sensitively regardless of age, disability, gender, race, ethnic origin, cultural background, sexual orientation, religious beliefs or political affiliation;

* Treat other children, coaches and visitors with respect and consideration at all times.
* Not use foul, sexist, racist language or offensive gestures at any time
* Know and abide by the rules and spirit of the activity.
* Avoid violence and rough play
* Abide by the instructions of the coach.
* Give maximum effort and strive for the best possible performance through the classes.
* Concentrate on the session, do not react/respond to undue criticism from, parents, raise any concerns calmly and professionals to the coach or Ballers Academy management if needed.
* Learn to accept victory and defeat with humility and dignity and without excessive emotional displays.
* Never bully, spread rumours or tell lies about other young people.
* Welcome and include new children whatever their background or ability.
* Control your emotions - verbal or physical abuse is not acceptable at any time.
* Do not show off or try to humiliate other students.
* Do not ridicule or blame team mates who make mistakes.
* Make sure you tell your coach/parents if another young person confides in you and you think they need help.
	
4.8. Parents/Guardians (and other family members)

Teach your child to treat everyone equally and sensitively regardless of their age, disability, gender, race, ethnic origin, cultural background, sexual orientation, religious beliefs or political affiliation; gender, ethnic origin or cultural background;

* Support all efforts to remove verbal, physical and racist abuse.
* Remember that young people are involved for their enjoyment - not yours.
* Encourage all to play by the rules and respect the teachers.
* Never ridicule or shout at a participant for making a mistake.
* Teach that effort and teamwork are as important as victory, so that the result of each performance/activity is accepted without undue disappointment.
* Remember that young people and vulnerable adults learn best by example.
* On no account should you enter the session space unless authorised otherwise.
* Do not shout abuse at coaches, children or other parents.

[ Last Updated 06, Aug 2026 ]

5. Refund Policy *

Refunds will only be given in exceptional circumstances and at the discretion of Ballers Academy. If your child misses a lesson and we’re not informed earlier than 1.5 hour before the session begins, there will be no credit offered. If we are informed earlier than 1.5 hour before the session begins, a session credit will be offered, which can be used during the following term. 
	
5.1. Reasons for refund:
	
  5.1.1. Medical/Injury well documented
	
  5.1.2. Leaving the country
	
  5.1.3. Other exceptional reasons as decided by Ballers Academy, where each case will be assessed on its merit with the provision of the necessary documentation. 
	
5.2. Refunds will be processed within 3 weeks from the date of approval. 
	
5.3. We reserve the right to deliver our programmes online if any government restrictions relating to pandemic events prevent the physical delivery of programmes. No fees will be refunded in such instances.

[ Last Updated 06, Aug 2026 ]

6. Data Protection, Confidentiality & Data Security Policy *

Ballers Academy will collect and use/process your personal information in the manner described below.
	
6.1. Information Collection - Notice and Disclosure Statement
	
Ballers Academy may utilise your personal information for the following purposes:
	
  6.1.1. User validation
  6.1.2. Statistics collection
  6.1.3. Promotion of activities/marketing
	
Ballers Academy does not sell or rent personal information collected from you to third parties.
	
6.2. Consent Statement
	
You explicitly consent to Ballers Academy and its authorised representatives to use the data for the purposes mentioned in paragraph I above.
You acknowledge that your personal information may be transmitted and used/processed by Ballers Academy and its authorised representatives entities outside of your home country/jurisdiction and explicitly consent that your personal information can be transmitted, stored and processed in such third countries for the purposes specified in paragraph I above.
	
Naturally your participation in such collection of personal information for the specified purpose is voluntary. Should you not consent, you can inform us at any time at info@ballersacademy.co so that we can prohibit the use of your data accordingly.
	
6.3. Accessing and Updating Your Personal Information
	
We make all efforts to show a high level of accuracy on the data we collect however, sometimes data may be incorrect. For information and change requests regarding your personal data please email us to info@ballersacademy.co . You can request to remove all data [Name, Email, Phone, Date of Birth, Nationality, Gender, School, Medical Issues] that you have provided during the registration process of your/children. You have an option to unsubscribe if you no longer want to receive any email communications about current or future programs with Ballers Academy.
	
6.4. Security Statement
	
Ballers Academy uses security measures in order to protect the data we have under our control against manipulation, loss, destruction, access by unauthorised persons, misuse, alteration or against unauthorised disclosure. You take on the personal responsibility of ensuring that your password is kept confidential. Ballers Academy will not be liable for the manipulation, loss, destruction, unauthorised access, misuse, alteration, or unauthorised disclosure of your personal information due to negligence or failure on your part to ensure the confidentiality of your password.
Our security procedures are continually enhanced as new technology becomes available.

6.5. Changes to the Policy
	
Ballers Academy has the right to change this Policy as and when required. The changes will be posted on this webpage. Please check the website.

[ Last Updated 06, Aug 2026 ]

1. Release of Liability Statement
2. Media Consent & Safeguarding
3. Enrolment Policy
4. Code of Conduct
5. Refund Policy
6. Data Protection, Confidentiality & Data Security Policy